It's a Policy Constraint!

There was some interest in my process improvement story. Both Tobias Fors and Torbjörn Kalin have commented.

I talked to the manager at the café. She had noted the head-bang problem long ago, and wanted to fix it by replacing the low hanging lamps. Upper management won't let her. The lamps match other lamps in the bookstore.

A possible solution would be to shorten the power cords.