In my previous post I wrote about improving systems vs. improving processes. Yesterday, I went back to the book café in my little anecdote, and found that someone had moved the tables back to their original position. The insidious lamp trap has been reset for the next customer.
As I pointed out, improving systems instead of just processes is worthwhile, but hard to do. It does take a lot of effort, usually over an extended period of time.
Maybe I'll move the tables back under the lamps again this afternoon.